4 November 2013Print This Post

ISO extends MoJ solution to cover employers’ and public liability claims

Insurance Services Office (ISO), a leading provider of personal injury claims solutions, announced today that it has extended its application-to-application (A2A) case management solution to address the extension of the Claims Portal to cover employers’ and public liability claims of up to £25,000.

The application allows compensators to streamline and accelerate the employers’ and public liability claims process to meet the deadlines set by the Ministry of Justice (MoJ).

ISO’s web-based application links directly to the Claims Portal, making it possible to see at a glance which cases are approaching the various deadlines for responses and payments throughout the process.

Because the ISO case management system integrates with ISO Claims Outcome Advisor (COA), those compensators using COA will have their cases in the system and ready for the assessment once the settlement pack arrives via the Claims Portal. Because of A2A functionality, compensators do not have to access the Claims Portal directly to see if claims have been reported to them. And the application electronically exchanges information with claimant representatives, eliminating rekeying efforts and errors.

Joe Pendle, managing director of ISO, said: “Handling employers’ and public liability claims can potentially be a very expensive exercise. With our case management application, compensators are better placed to meet the strict time frames of each of the stages effectively and avoid any additional cost penalties.

“The extension of the Claims Portal follows from the huge success of handling motor personal injury claims in this way, and we look forward to working with compensators to streamline their claims-handling process for both employers’ and public liability claims.”



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