Burcher Jennings, a leading national legal cost and pricing consultancy is pleased to report that law firms using its services have reported significant progress with many indicating the workshops have transformed their approach to pricing and billing – whilst lawyers participating express they are well equipped to work more efficiently and in a more structured way. Notable outcomes as expressed by law firms include:
- Workshops have helped provide greater value for clients and increased profitability for law firms
- Progress cited by law firms in their discussions with clients on all aspects of pricing be it discussing charging options, pitching fixed fees, scoping work, sharing risk whilst always ensuring the client is in control of legal spend
- Claims of immediate return on investment with delegates attending the course providing examples of where they had successfully used the tools provided
Martyn Jennings, chief executive noted: “Pricing is just one of the many components of providing exceptional client service and providing choice to the client is key. Amidst an evolving legal market, a growing number of law firms recognise the importance of providing pricing and payment options, which entail greater client involvement in determining the pricing / costs aspect of the relationship, with more transparency, certainty and predictability. We are extremely delighted that law firms recognise this, and ultimately that they are now benefiting from having happier clients. A transformation is without a doubt taking place in the industry, and it is certainly great to see both law firms and their clients reaping the rewards”.
Burcher Jennings has to date received extensive feedback, which has also been reflected in further recent client comments.
Chris Murratt, finance director at Actons Solicitors said: “Having recently organised for Burcher Jenning’s pricing skill workshops to be delivered to senior colleagues, the team and I were delighted with the results and the insight gained. Our main purpose was to achieve expert guidance on our pricing strategy to remain in line with our clients’ objectives and needs. The event provided that and more.
Nigel Haddon, who led the workshop was an excellent and enthusiastic presenter who clearly talked from broad practical experience, and kept everyone engaged throughout. The personalised approach offered by Burcher Jennings was invaluable as the workshop was tailored according to what would work best for our firm’s offering to all our valued clients. Putting what we discussed into practice has resulted in happy clients and happy lawyers and we are consistently offering bespoke solutions to clients which has strengthened our relationships with our clients.”
Richard Lane, managing partner, Wright Hassall Solicitors added: “The workshop was very good on many levels and was certainly very worthwhile – so much so that we have already booked another 2 days for a further 15 people. Tim Aspinall delivered the session extremely well and kept everyone engaged and attentive throughout. Having experienced this workshop at first hand, it is certainly critical to get senior people right behind it and experience the workshop’s true value. They have to be seen to be doing it and changing what they do to embrace all the benefits. Having booked further days, I am sure that this in itself says it all!”
Burcher Jennings’ interactive pricing workshops provide guidance and direction to law firms on strategies in line with their clients’ needs, and ultimately help to transform their approach to pricing and billing. During the workshops, firms are offered 20 alternative pricing strategies / tactics. Training takes place at the client’s offices and can be spread over one, two or three days.