A new startup in November 2014, Consilia provides Mediation, Family and Employment services to a rapidly expanding clientbase. The firm’s ethos is based around a pragmatic fixed fee approach, eschewing the traditional ‘billable hour’ direction taken by the majority of practices.
The Proclaim Case Management Software system is utilised firm-wide across the practice, with a bespoke Mediation solution complemented by Proclaim’s out-of-the-box Employment and Family systems. The team has access to Proclaim’s centralised productivity-enhancing workflow and task management tools, while Proclaim’s integrated practice accounting solution ensures that Consilia has instant access to live financial performance data.
Sally Clark, partner at Consilia, comments:
“The core of our work is fixed fee and necessitates water-tight processes and workflow to ensure that efficiency and quality of service remains at optimal levels. Proclaim enables us to provide superb levels of accuracy, teamed with speed of case progression and an ability to handle increasing work volumes.”
Laura Clapton, partner at Consilia, adds:
“We simply could not carry out mediation work to this standard without using Proclaim – the system provides a core service delivery backbone, and is – in the words of a colleague – the secretary I’ve always wanted!”