Based in Hertfordshire, Spotlite Claims specialises in providing loss adjusting services to the entertainment industry internationally. Its core services cover film and television claims, contingency, adverse weather, advertising, and cancellations of musical, sporting and leisure events. With over 35 years’ experience, the team combines strong, technical industry and adjusting skills with consistent and efficient customer service.
Due to the nature of work carried out at the firm, it required a configurable case management system to ensure all files, claims and documents could be dealt with consistently and in keeping with Spotlite Claims’ standards.
The company has selected Eclipse’s Proclaim Case Management Software solution thanks to its inherent flexibility and user-friendliness. Utilising Proclaim’s wide range of market-leading toolsets, the management team will be able to tailor any element of the system to fit in line with requirements – including screens, data fields, reports, workflows and documents.
In addition, Proclaim’s Task Server tool will provide the firm with a solution to administrative hurdles, automating regular tasks and carrying out labour-intensive duties such as creating and distributing reports.
Steven Jones, Spotlite Claims’ Operations Director, comments:
“With such specific requirements, the search for a robust yet flexible case management system has been somewhat challenging. After meeting with Eclipse however, it became clear that its Proclaim solution could – and will – provide complete customisation, ensuring my team can progress cases efficiently, and in the manner our clients have become accustomed to.”