Matrix Legal needed to spread its geographical reach beyond the firm’s existing postcode area and increase its volume of cases, without sacrificing the quality of client care or incurring the additional cost of a new office and extra staff. To achieve this goal the firm needed to replace its incumbent software with a new scalable, easy to use Case Management Software Solution.
A hosted Proclaim Practice Management Software solution was rolled out throughout the firm, providing a secure centralised database ensuring a consistent approach from each member of the team. Proclaim can be accessed from anywhere, anytime – an essential requirement for exceeding client expectations in this increasingly competitive sector.
Proclaim’s accounts platform enables a complete firm-wide reporting base and a seamless approach to billing and financial management.
Proclaim has streamlined time consuming, non-value adding, administrative tasks, by automatically producing documents and keeping clients updated on case progress – freeing up valuable quality time for staff to invest in client relationships and focus on strategic growth plans.
These transformations were pivotal in Matrix Legal achieving its goal of expanding the reach of its services; the firm now operates in over ten postcode areas of the South East region.
The future will see Matrix Legal further boost its reputation for fast, transparent services with the adoption of Eclipse’s TouchPoint client self-service solution and Proclaim’s direct integration with the Land Registry Business Gateway Portal.
“We pride ourselves on the relationships we build with clients, and our key goal is providing high quality, efficient legal advice. Proclaim has been instrumental in enabling us to achieve this.” – Tariq Mubarak, managing director Matrix Legal