Established in 2000, award winning Farnborough based Bakers Solicitors has grown from a one practice litigation specialist with 6 staff, to a group of 3 law firms (Bakers, OW Law LLP and Baker Law LLP) with over 70 staff across five branches providing a full range of legal services.
Initially specialising in personal injury cases referred by other law firms, Bakers Solicitors required a solution to enable its case handlers to spend more quality time on the complex legal issues, whilst still processing the cases as quickly and efficiently as possible. The solution had to be easy to use and have the built in flexibility to facilitate the rapid transformation and diversification from a single practice into a group of 3 firms, each with their own area of specialism.
A Proclaim Practice Management Software Solution was chosen for its unrivalled flexibility, allowing for a consistent approach with a single secure centralised database managing all work areas including court of protection, conveyancing, debt recovery and employment.
Proclaim’s integrated firm-wide financial management platform makes financial transactions simple for a small accounts team to manage. Proclaim’s inbuilt compliance toolset ensures risk is effectively managed and legislative requirements are met.
The highly customisable Proclaim reporting solution has been invaluable for analysing data to spot issues, deal with problems and manage staff. The batch Scanning tool has created a paperless office with no physical documents stored.
Proclaim’s integrated development toolset has allowed the firm to adapt the system to suit their own bespoke needs including the creation of a clinical negligence matter management platform.
Superb levels of customer care throughout the client journey are facilitated through Proclaim features such as the new business enquiries module which provides true end-to-end management of incoming enquiries, and SecureDocs the online document delivery and acceptance tool.