Leading UK claims solution provider CAA becomes first claims outsourcing firm to license ISO claims management system directly

ISO200Insurance Services Office (ISO), a leading provider of personal injury claims solutions, has announced that claims expert CAA is the first outsource solution provider to directly license ISO’s Ministry of Justice (MoJ) claims management system. The ISO MoJ solution automates the interactions between CAA’s case handlers and the insurance industry claims portal, providing more efficient access to the claims data and helping CAA accurately measure claims handler performance and claimant representative behaviour. ISO is a Verisk Analytics (Nasdaq:VRSK) business.

CAA implemented the web-based application-to-application case management tool as part of its strategic response to changes in customer demand for faster and more efficient case management and resolution in the wake of the Jackson Reforms. CAA claims handlers can now access each case at any time during any stage of the process and have the immediate visibility to manage claims approaching deadlines for responses or payment. Previously, this was a time-consuming task relying on administrators manually accessing and checking the status of cases in the portal.

Matthew Price, claims manager at CAA commented: ‘The solution gives us the ability to drill down on the detail of individual cases through a simple and intuitive user interface, allowing our claims handlers to easily manage and prioritise their caseloads.’

‘As a company, we want to offer our customers more than just “man power”, which is why we are investing in technology that gives us greater flexibility in the services we can offer our customers. We are currently using the MoJ system for more than half of our client book, enabling us to fast-track claims and save our customers time and money.’

Joe Pendle, managing director, ISO, said: ‘Companies need to adapt to post-reform industry changes by investing in new technology that helps streamline business processes and protect profitable growth. What CAA is demonstrating to the market is that it recognises the need to engage with available technologies if it is to stand out from the competition and offer its clients consistent claims handling services within the set time frames.’


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