Ringrose Law operates from seven offices providing a broad portfolio of services to private individuals and businesses across Lincolnshire and Nottinghamshire. Lexcel accredited for ten years, the practice employs over 130 staff and has been at the forefront of local legal services for over 100 years.
With a history of successfully reshaping as markets and legislation have changed, Ringrose Law entered a rigorous and lengthy selection process to replace the incumbent Matter Management and financial accounting systems.
Ringrose Law is rolling out the integrated Proclaim Practice Management solution across the entire firm, providing instant desktop access to productivity, financial and client management toolsets. Proclaim Process Management solutions will be introduced for the conveyancing and personal injury departments, while for less prescriptive work areas (including court of protection, employment, family, probate and crime), Proclaim Matter Management solutions will be utilised.
As part of the practice-wide integrated solution, Ringrose Law will be utilising Proclaim client inception and CRM tools, to manage the ‘new enquiry’ process and introduce business on-stream in a consistent manner.
Taking this further, the practice will also benefit from Eclipse’s client self-service toolsets – TouchPoint, SecureDocs and FileView – enabling clients to agree documents online, monitor file progress, and communicate with the firm through the full life of a matter.
As an integral part of the system rollout, Eclipse will be carrying out a conversion of both client and financial data from Ringrose Law’s incumbent software systems.
Andrew Watson, finance director at Ringrose Law, comments:
“When we first met Eclipse in 2013, at the Legal IT exhibition in London, we were taken both by the approachability of the Eclipse team and the power of the Proclaim solution. As part of our ongoing growth strategy we were investigating software solutions that could further improve our internal processes and provide consistency across how teams perform and are measured.
“What we found in Proclaim was that the system could not only improve internal efficiencies, financial management and compliance, but it could also provide direct client-facing systems to enable online self-service for the people and businesses we help every day. The fact that Proclaim provides this broad business benefit for us made the system our number one choice by a fair margin.”