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UK’s largest telematics-only insurance provider, insurethebox, selects ISO to drive PI claims-handling consistency

Insurance Services Office [1] (ISO), a leading provider of personal injury claims solutions, has announced that insurethebox [2], the UK’s leading provider of telematics car insurance, has selected ISO Claims Outcome Advisor (COATM) and the ISO MoJ solution to help manage its motor personal injury (PI) claims. The level of data provided by ISO’s management information system combined with the data collected from insurethebox’s Clear Box telematics device helps claims handlers gain valuable insight into each individual claim, allowing insurethebox to maximise the efficiency of its claims-handling operations.

Before the ISO implementation, insurethebox claims handlers dealt with motor PI claims by hand, putting heavy reliance on administrative staff to manually check the claims portal each day for settlement packs. COA helps claims handlers manage the complex medical, legal, and occupational issues presented by personal injury claims and helps ensure appropriate financial arrangements are agreed to and implemented. insurethebox now handles all interactions through ISO Claims Outcome Advisor, requiring less manual effort and increasing the speed and efficiency of settlements.

Brian Pearse, head of Claims Development at insurethebox, commented, “At insurethebox, we pride ourselves on the quality of our claims handling. ISO’s COA solution will help bring additional speed and transparency to the entire process.”

“Another significant element of the decision was the speed of implementation. Having had fantastic support and training from ISO, we were able to maximise our investment in COA from the word go,” continued Pearse.

ISO’s COA personal injury claims tool provides an application-to-application interface with the MoJ A2A system. It retains a complete, easily accessible record of all MoJ activity in the COA interactive management information dashboard and intelligently populates all live claims.

Joe Pendle, managing director, ISO, said, “At a time when companies are looking to optimise their investments in new technology and adhere to the MoJ timescales for motor PI claims, we’re finding the recurring fundamentals to be speed of implementation, increased visibility, and consistency. With COA, claims handlers have the ability to retain consistency and efficiency, and insurethebox’s implementation means that as they continue to grow, they will remain consistent in their handling of PI claims.”