Established in 2005, WDH provides affordable housing and related services for tenants in over 31,000 homes. The firm employs 1,400 staff at nine offices across the Wakefield district and owns one in every four homes in the area.
The Proclaim Case Management Software solution will be rolled out across the legal services team, covering conveyancing and litigation. The single Proclaim database will ensure a secure and consistent approach for all users. Eclipse will conduct a full data migration from the incumbent system. WDH will take advantage of Proclaim’s inbuilt adaptability – producing tailored workflows to suit the firm’s bespoke processes and file management practises.
The legal services team at WDH will also be utilising Eclipse’s FileView online matter tracking solution – maintaining transparency by automatically keeping stakeholders up to date with selected data via a secure password system.
Paul Neal, head of legal at WDH, comments:
“We are committed to delivering excellent services and seek to improve even further by using technology to maximum effect. The Proclaim solution is a superb fit for our organisation – its automated streamlining of non-value adding administrative tasks will play an essential role in delivering our value for money promise to tenants.”