North-West firm launches Ticketmaster data breach action

Hayes: Two-thirds of clients have suffered fraudulent transactions

The first UK multi-party action against Ticketmaster following its major data breach last month has been issued at the High Court in Liverpool.

The group, put together by data breach and cyber security specialist law firm Hayes Connor, is currently made up of more than 650 individuals.

Kingsley Hayes, managing director of the Widnes-based practice, said: “We have taken the decision to escalate the claim to the High Court following unsuccessful negotiations with Ticketmaster, which maintains that it is not liable for the data breach and the subsequent damages suffered by its customers.

“It reported that the personal and financial data of around 40,000 UK customers had been stolen via malicious malware on third-party software. Ticketmaster failed to action the breach until two months after it was alerted to the fact by digital bank Monzo.

“More than two-thirds of our clients have suffered multiple fraudulent transactions since the serious data breach, with the remainder still at risk of having their money stolen or their details used for fraudulent activity in the future.”

Mr Hayes argued that more than a third of the firm’s clients have suffered “significant stress and heightened anxiety as a result”, with multiple attempts made to hack into their emails.

Some have had to seek medical attention and have taken time off work following the breach of their personal data, he said.

“While the Ticketmaster data breach hit the headlines some time ago, the effect on victims is significant and ongoing.”

He also warned that, as stolen personal information, particularly in instances where a significant number of individuals were involved, was often used in batches, others may still be at risk.

Hayes Connor is working on group actions over data breaches by several other companies: Equifax, British Airways, Marriott International, Amazon and Dixons Carphone.

Liverpool is becoming a centre for this type of work, with SPG Law, the UK arm of a US class action law firm, opening in the city last autumn. It is working on data breach claims too, as well as faulty product actions.

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