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Portal company gears up for expansion


Wallis: providing assistance

The readiness of the extended RTA claims portal should become clear next month once the Civil Procedure Rule Committee decides the final form of the protocols, forms and rules, the company building it said yesterday.

Claims Portal Limited (formerly known as RTA Portal Co) said it has been working towards a start date of 1 April, using drafts of the protocols, forms and rules provided by the Ministry of Justice.

The rule committee should approve their final form on 8 February, after which the company will “consider the extent to which any changes mean that the software needs to be updated and then estimate the possible start date by reference to the time necessary to make the changes”.

In a statement, Claims Portal said: “In estimating the necessary time it is necessary to allow for the crucial testing of the functionality of the system before it is rolled out. At present Claims Portal does not know if software updates will be necessary or whether it will be possible to use the software as built with some manual work-rounds.”

The company – along with the rest of the personal injury sector – is also still waiting on justice secretary Chris Grayling’s reconsideration of the timing for implementation, about which there is no news.

Nonetheless, the company said there is sufficient information available to provide updates for users and potential users, and next month it will hold free talks on the 19th in Manchester, 21st in London and 28th in Cardiff.

Tim Wallis, independent chairman of Claims Portal Limited, said: “We want to introduce users to the extended claims portal and provide them with an understanding of how the portal works. We hope to provide assistance to users in how to interact with the extended portal and how to best to use it.

“The final version of the new protocols, forms and rules are not currently available but we shall provide separate workshops on the protocols once they are.”